1. Introduction & Scope
Lavener Holdings ("we", "our", or "us", GSTIN: 07AJEPF6326P1ZX) operates the website lavener.com and provides software development services, custom digital solutions, mobile applications, CRM workflows, and our proprietary school management platform, School Setu ERP.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request quotations, utilize our software development services, or subscribe to School Setu ERP.
2. Information We Collect
We may collect information directly from you in the following ways:
- Direct Inquiries & Contact Forms: When you submit an inquiry through our contact form, we collect your name, email address, telephone/mobile number, company or institution name, service of interest, and message content.
- Brochure Downloads: When you download our product brochures (such as the School Setu ERP Brochure), we collect your name, telephone number, school or institution name, and email address.
- Technical Usage & Logs: Standard server logs, IP addresses, browser types, and referring URLs to diagnose technical issues and ensure site security.
3. School Setu ERP & Educational Data Protection
For institutions utilizing our School Setu ERP platform, student, teacher, and parent data privacy is of paramount importance:
- Data Ownership: The subscribing educational institution remains the sole owner and controller of all student records, academic results, attendance logs, and fee documents uploaded to School Setu.
- Role-Aware Access Control: School Setu incorporates strict role-based access control (RBAC). Principals, teachers, and parents have distinct, credentialed access tiers ensuring that records are visible only to authorized individuals.
- Confidentiality: We do not sell, rent, commercialize, or share student or institutional data with any third-party advertisers or marketing brokers.
4. How We Use Your Information
We use collected data solely for legitimate business and operational purposes:
- To respond to your inquiries, schedule product demonstrations, and formulate project estimates.
- To provision, configure, and maintain agreed ERP modules and software deliverables.
- To provide technical assistance, bug fixes, and customer support.
- To maintain audit security, prevent malicious activities, and comply with statutory legal requirements.
5. Data Security & Storage
We implement industry-standard organizational and technological safeguards, including encrypted SSL/TLS data transmission, secure database hosting, and restricted administrative credentials. While no internet-based transmission is 100% immune from vulnerabilities, we continuously monitor and patch our systems against unauthorized access.
6. Third-Party Disclosures
We do not sell or trade your personal information. We may share necessary operational data only with trusted infrastructure partners (such as secure cloud servers and SMTP mail providers like Hostinger) strictly to deliver our services, subject to confidentiality agreements.
7. Your Privacy Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or request deletion of your information from our direct inquiry records, subject to applicable regulatory record-retention requirements.
8. Contact Our Privacy Team
If you have any questions or concerns regarding this Privacy Policy, please contact us at: